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What is Salesforce Health Cloud – Features, Benefits, and Other Details

What is Salesforce Health Cloud

In the world of technology, Salesforce has appeared as a leading innovator. This renowned company has built a reputation for delivering cutting-edge and creative solutions within cloud-based technology. Now, Salesforce has extended its reach into the healthcare domain with its latest innovation – “Salesforce Health Cloud.”

But what exactly is Health Cloud, and how is it transforming the healthcare landscape?

Don’t worry. We'll be your guide!

In this blog, we will help you discover the world of Salesforce Health Cloud. We'll start with a brief overview of Salesforce – the powerhouse behind the cutting-edge Health Cloud platform, and we’ll discuss what is Salesforce Health Cloud, exploring its key components, benefits, and real-world applications.

So, let’s start!

Introduction to ‘Salesforce’

Salesforce is like a toolbox filled with all the tools you need to build and maintain customer relationships. It is a cloud-based system that revolutionizes how organizations engage with customers, manage data, and simplify operations.

Salesforce isn't just about software – it's about enabling businesses to form meaningful connections with their clients, guaranteeing that every interaction holds importance.

What is Salesforce Health Cloud?

Salesforce Health Cloud

Salesforce Health Cloud is a specialized cloud-based platform designed specifically for the healthcare industry. Its primary purpose is to gather and store patient information in one central location, where healthcare workers can easily view patient records, interactions, and data.

In other words, it enables healthcare providers to deliver more personalized patient care by organizing patient information, simplifying administrative tasks, and providing a complete view of each patient's medical history and conditions.

Besides, Salesforce Health Cloud enhances communication among healthcare teams and improves patient engagement, ultimately contributing to better healthcare outcomes and experiences.

How does the Salesforce Health Cloud System work?

Salesforce Health Cloud uses advanced CRM technology to create a complete 360-degree view of relationships among patients, doctors, and healthcare institutions. It stores and manages health plans, medical history, treatments, exams, and medications in one integrated system, replacing traditional paper records.

In addition, it benefits both doctors and patients, who can access information from anywhere with internet availability. Further, Health Cloud enables data analysis and coordination during occasions like pandemics, making it a valuable tool for healthcare systems.

Benefits of Salesforce Health Cloud

Benefits of Salesforce Health Cloud

Salesforce Health Cloud focuses on improving the patient experience with its user-friendly CRM solution. It's designed to meet the unique needs of care management and offers several benefits, including:

Simplifying Operations

By utilizing user-friendly dashboards and automated forms, you can minimize errors and automate various healthcare activities.

Detailed Patient Profiles

Patients can access their complete health history, contact information, insurance plans, current health conditions, and prescriptions, all conveniently displayed on a single page.

Holistic Health Data Integration

The platform smoothly integrates data from medical devices, wearables, sleep patterns, exercise routines, and glucose levels, providing a holistic view of patient health.

A Smart Patient Classification System

Salesforce Health Cloud categorizes patients based on conditions, medication types, age, or other criteria. This classification system offers a valuable understanding of patient engagement, treatment commitment, and reasons for discontinuation. This data serves as a foundation for innovative solutions to achieve better outcomes.

Easy-to-Understand Data Presentation

Health Cloud utilizes charts and a color-coded approach to present data in easily understandable formats. It ensures that clients can access the information they need effortlessly.

Check out our other article: "Salesforce Health Cloud Features"

Pricing Details of Salesforce Health Cloud

Salesforce Health Cloud provides various pricing options designed to satisfy the specific requirements of different organizations:

Enterprise Model (300 USD per user per month)

This model is available for 300$ per user per month. It provides numerous features ideal for healthcare organizations, including patient management, personalized patient engagement, and care coordination capabilities.

Unlimited Model (450 USD per user per month)

The Unlimited Model costs 450$ per user per month. This model contains all the features available in the Enterprise model and extends its offerings with advanced capabilities such as customization options, analytics, and expanded data storage.

Life Sciences Enterprise Model (225 USD per user per month)

The Life Sciences Enterprise Model is available at 225$ per user per month. It is designed specifically for life sciences and pharmaceutical organizations. It provides features customized to meet the specific needs of these industries, including managing clinical trials and compliance tracking.

Life Sciences Unlimited Model (375 USD per user per month)

This model costs 375$ per user per month. The Life Sciences Unlimited model merges the Unlimited model’s features with specialized functionalities tailored for life sciences associations, including sales analytics and medical device optimization.


1. How is Salesforce Health Cloud transforming the patient experience?

Salesforce Health Cloud has improved patient experience by enhancing communication between patients and healthcare professionals and providing easy access to extensive information about their healthcare, appointment history, and treatment plans. Further, its user-friendly interface ensures that even those who are not tech-savvy can effortlessly use all the features.

2. Who would benefit from using Salesforce Health Cloud?

Salesforce Health Cloud can benefit medical professionals, patients, and healthcare organizations that want to build a small customer service staff. Medical professionals can enhance patient care through better access to complete patient information. It helps patients improve communication with their healthcare providers and access to their health records, leading to a more engaged and personalized healthcare experience.

3. What Sets Salesforce Health Cloud Apart from Other Healthcare Software?

In contrast to other healthcare software platforms, Salesforce Health Cloud offers a complete 24/7 patient record that includes medications, medical history, and allergies. Moreover, it provides a safe messaging system that facilitates communication among healthcare providers and patients.

Wrap Up

Salesforce Health Cloud represents a significant advancement in healthcare technology. This specialized platform centralizes patient information, simplifies operations, and enhances communication among healthcare professionals and patients.

Besides, it is revolutionizing patient care by facilitating administrative tasks, offering detailed patient profiles, integrating holistic health data, implementing a smart patient classification system, and presenting data in easily understandable formats.

Further, its pricing options cater to various organizational needs, making it accessible to healthcare organizations of all sizes. Overall, Salesforce Health Cloud has transformed the patient experience by delivering better engagement, communication, and access to healthcare information.

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