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Salesforce Health Cloud Features and Limitations – Detailed Guide

Salesforce Health Cloud Features

If you're searching for an in-depth guide on Salesforce Health Cloud that covers its impressive features and highlights its essential limitations, you've come to the right blog.

In the era of healthcare technologies, Salesforce Health Cloud arises as a symbol of innovation. It provides numerous features for healthcare organizations to boost their growth and enhance patient outcomes.

However, like any technological solution, Salesforce Health Cloud also contains some limitations. But, the platform is continuously working on updates and improvements to address these limitations and prove its commitment to better healthcare delivery.

This detailed guide will help you learn about Salesforce Health Cloud Features that make it a transformative healthcare tool and shed light on the considerations and boundaries that healthcare professionals/organizations must know before undertaking this technological journey.

So, let’s dive in!

An Overview: “Salesforce Health Cloud”

Salesforce Health Cloud

Salesforce Health Cloud is designed carefully to fulfill the specific requirements of the healthcare industry. It's like a super storage area for all patient information that connects all the pieces of medical records smoothly. This approach helps healthcare professionals get all the information they need in one place to make better decisions about patients' treatment.

Further, it enables healthcare organizations to interact effortlessly with patients, collaborate with fellow providers, and develop connections with diverse healthcare entities.

In addition, Salesforce Health Cloud is an excellent example of a secure system among various health IT platforms. It also eliminates data silos, security problems, inconsistencies, and service delivery delays, providing a comprehensive patient overview.

For more information about Salesforce Health Cloud, check out: “What is Salesforce Health Cloud?”

Salesforce Health Cloud Features

Salesforce Health Cloud Features

The following are the main features of Salesforce Health Cloud:

Patient-Centric Approach

One of the core features of Salesforce Health Cloud is its patient-centric approach. It allows medical professionals to provide personalized care so that every patient receives the attention they deserve. This approach covers the entire patient's journey, from initial contact to discharge.

Easy Care Plan Customization

The platform simplifies the creation of customized care plans according to individual patient needs. Healthcare providers can enroll patients in these plans, improving the quality of care and reducing operational costs.

360° Patient View

Salesforce Health Cloud offers a 360-degree view of all patients. With a few clicks, healthcare providers can access detailed information about patient profiles, current health status, appointment history, medical history, treatment plans, and more. This integration simplifies their workflow by eliminating the need to switch between various screens and platforms, plus contributes to enhancing the overall digital healthcare experience.

Real-Time Communication

Salesforce Health Cloud facilitates real-time communication between healthcare providers and patients. It enables organizations to provide real-time healthcare advice by connecting to the private Salesforce community. This approach builds trust and confidence among patients and medical professionals.

EHR Integration

Salesforce Health Cloud smoothly integrates with existing Electronic Health Records (EHR), providing a centralized view of all the goals and tasks related to various treatment plans. This integration simplifies health record management and improves overall service efficiency.

Personalized Patient and Healthcare Professional/Provider Experience

Salesforce Health Cloud facilitates individualized patient interactions across various channels, including online and phone communication, at every stage of the patient's journey. Medical staff can use a portal to address individual patient needs in real-time.

Medical Device and Sales Optimization

Medical equipment manufacturers utilize Salesforce Health Cloud for data centralization, analytics, and job automation across multiple devices to optimize their sales processes. Further, it provides real-time treatment projections and understandings to assist medical staff in improving the treatment process.

Patient-Specific Programs

Medical technology companies can assist patients in receiving optimal healthcare by developing customized patient programs. Besides, it offers omnichannel communication, guided program registration, and digital consent management for individual patients, enhancing overall patient engagement.

In short, Salesforce Health Cloud empowers healthcare organizations to deliver superior patient care, optimize operations, and make data-driven decisions. It provides various features, including a patient-centric approach, easy data integration, and real-time communication, making it a valuable asset in the ever-evolving healthcare industry.

Limitations of Salesforce Health Cloud

Limitations of Salesforce Health Cloud

Salesforce Health Cloud possesses impressive capabilities, but it also includes some limitations. The following are the limitations that Salesforce Health Cloud contains:


Initially, the software was limited to specific web browsers, including Microsoft Internet Explorer 10 and 11, the latest versions of Mozilla Firefox, Microsoft Edge, Apple Safari, and Google Chrome. This requirement may have posed restrictions for users of other browsers.

Security Concerns

At some points, there may be a security risk where unauthorized access can occur if a patient's ID and password are compromised. So, the healthcare organization should act quickly to fix this problem and make it safe again. They can do this by changing passwords and taking other necessary steps to reduce the risk of unauthorized access.

Information Delay

Users can experience delays in the presentation of information within the software. However, refreshing the page can simply resolve this issue.

Patient List Limitation

When viewing patient lists, the software initially allows the display of up to 5,000 patients at a time, which can be limiting for larger healthcare institutions.

Language Support

Salesforce Health Cloud supports a limited set of major languages, including English, Spanish, Traditional Chinese, French, Japanese, German, Korean, Dutch, Finnish, and Portuguese. It can present challenges for organizations helping those patients who cannot speak languages included in this list.

Cost Considerations

Some organizations raised concerns about the cost of Salesforce Health Cloud services, perceiving them as high. However, it is noteworthy that Salesforce's pricing structure is lowest compared to other telemedicine software providers in the medical software development industry.

Final Words

Our blog has provided a complete overview of Salesforce Health Cloud by highlighting its impressive features, including a patient-centric approach and personalized patient interactions that make it a transformative tool for healthcare professionals. However, it's crucial to be aware of its limitations, such as compatibility issues, security concerns, occasional information delays, patient list limitations, and language support restrictions.

Despite these limitations, Salesforce Health Cloud's commitment to regular updates and improvements demonstrates its dedication to better healthcare delivery.

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