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Can Salesforce Integrate With Jira? Best Guide for All Your Queries

Updated: Mar 30

Can Salesforce Integrate with Jira

Jira is a crucial tool for managing projects, enabling teams to plan, prioritize, and monitor various issues, including bug tracking and reporting. On the other hand, Salesforce is a CRM software that gives teams a unified and comprehensive view of every client.

Both these tools are highly regarded for their ability to boost business efficiency and productivity. However, to unlock their full potential, Jira Salesforce Integration is necessary.

But the question is can Salesforce integrate with Jira?

Yes! You can integrate Salesforce with Jira using the appropriate tools and following the steps correctly.

This blog post will discuss why we integrate Jira with Salesforce to enhance team collaboration and communication. Additionally, we’ve outlined a systematic approach for choosing the right tool for integration and conclude with some benefits that organizations can enjoy by using this integration. So let’s begin!

Why Should You Integrate Salesforce with Jira?

Before we will explain why it's good to integrate Salesforce with Jira, let's have a quick introduction to Salesforce and Jira.

What is Salesforce?

Salesforce is more than just a cloud-based customer relationship management platform. It’s a trailblazing platform that empowers your business to connect with your customers and simplify your sales & marketing procedures like you never thought.

The company's commitment to customer success has earned it a reputation as a global leader in the technology industry. Generally, Salesforce is a philosophy, a way of doing business that puts the customer at the center of everything.


What is Jira?

Jira is an industry-leading project management tool and is a true marvel of modern software engineering. Its sleek and intuitive interface and a vast array of powerful features make it the go-to choice for all teams and backgrounds.

Whether you're an agile development team looking to streamline your workflow or a business trying to manage complex projects across multiple departments, Jira has everything you need to get the job done with maximum efficiency and precision.


Key Features of Jira

  • Update data in real time.

  • Comprehensive integration with more than 3000 applications and services.

  • Integrated bug-tracking system.

  • Supports Kanban, Scrum, and Scrumban methodologies.

Why Integrate Salesforce With Jira?

In today's interconnected world, global teams frequently work together to access the necessary expertise and enhance productivity quickly. They prefer to work in familiar settings to save time and expedite their workflow.

But to facilitate collaboration, teams often utilize manual copying and pasting of data across different tools, exchanging emails, or conducting phone calls and meetings. Unfortunately, these practices result in delayed data exchange, manual data entry errors, misplaced or distorted data, and above all, a waste of valuable time and effort of resources.

This is where Salesforce and Jira integration comes in!

By integrating these two platforms, organizations can streamline their communication, reduce the number of errors, and gain greater visibility into their project workflows.

Their integration also facilitates collaboration. For example, customer support teams can create Jira tickets directly from Salesforce, which can then be assigned to the relevant development teams for resolution.

This integration can also enable sales teams to view Jira issues related to a specific customer account, allowing them to address any issues or concerns.

Overall, integrating Salesforce with Jira can improve collaboration, boost productivity, and enhance the customer experience.

Jira software integrating with Salesforce

How to Select a Suitable Tool for Salesforce and Jira Integration

Picking an appropriate tool for your Salesforce and Jira integration is essential because it hugely affects the advantages the integration brings. Regardless, there are some facts you must consider before proceeding.


As businesses and customers grow continuously, their necessities and demands change too. For example, what you may require today may not be the case next year, or new data may become necessary to synchronize altogether.

Unfortunately, configuring an integration tool to accommodate such changes requires considerable time and effort. Therefore, selecting an appropriate tool that supports information exchange with minimal configuration, even in complex and customized use cases, should be your top priority.

Such a tool must be capable of handling changing business requirements with minimal tweaking to provide flexibility and ensure seamless data synchronization.

Decentralized Integration

The ideal tool for collaborative teams enables them to work independently within their familiar environments while facilitating the exchange of information.

A decentralized integration would be the best option in such a scenario. It empowers each team to manage the information they share with the other side. This can be achieved without any need for prior consultation or notification.

However, ensure that both teams operate smoothly without any interference after the integration has been set up. Moreover, it is vital to have appropriate security measures in place to prevent the exchange of critical information between teams unless necessary.


It is crucial to select a tool that can continue working seamlessly without manual interference, even when one system experiences downtime. Further, it should support decentralized integration and allow for independent control of information flow with the help of sync rules.

It should also contain robust security mechanisms and advanced scripting capabilities for greater flexibility.

Steps to Integrate Salesforce With Jira

The following are some easy steps to connect Salesforce with Jira:

Step#1: First, download the connector in Jira. Then open the “Atlassian Marketplace” and search “Salesforce connector” by ServiceRocket.

Step#2: Now, install the connector in the Salesforce account.

Step#3: Set up a connection between Jira and Salesforce.

Step#4: Lastly, set up integration between Salesforce and Jira. You are done here!

Wrap Up

Integrating Salesforce with Jira can bring immense value to your organization by enabling seamless collaboration between teams and providing a comprehensive view of your customer data.

With the right tools and approach, this integration can be implemented smoothly and effectively, boosting productivity and streamlining workflows.

Besides, by following the best practices and tips outlined in this guide, you can ensure successful integration between Salesforce and Jira and unlock the full potential of both platforms. So go ahead and give it a try – you may be surprised at the results!


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