Cloud Sylla
Salesforce partner · you are here
Salesforce strategy, implementation, Agentforce AI, integration with legacy systems and other clouds, training and support after go-live.
See Salesforce services →Registered Salesforce partner · Dubai & Paris
Salesforce your teams actually use.
We plan, implement and support Salesforce — now including Agentforce AI agents — for fast-growing companies across the Middle East, Europe and Africa, then coach your people until the platform runs itself.
- Registered Salesforce partner
- [X] Salesforce certifications
- English · French · Arabic delivery
- years of Salesforce experience
- 15+
- countries covered
- 20+
- admins trained
- 100+
- end users on our builds
- 25k+
Trusted byDaraz · Alibaba GroupJumia FoodinwiDauphin TelecomTahiti TourismeKivu Green Energy
Who's behind Cloud Sylla
Founded in 2017 by an ex-Salesforce employee and a Salesforce architect.
More than 15 years of Salesforce experience sits behind everything we build and hand over.
- the year Cloud Sylla was launched
- 2017
- years of Salesforce experience in the founding team
- 15+
The Sylla Group
Three specialist teams, one partner.
Cloud Sylla runs your Salesforce. Our sister teams cover what sits around it — your website and apps, and AI beyond the CRM — under one relationship and one roadmap.
AI Sylla
AI projects, any stack
Everything AI beyond the CRM: AI strategy, custom agents and assistants, automation of internal workflows, and AI built into your products.
Visit AI Sylla →Web Sylla
Your digital team on subscription
Designers and web and mobile developers on a monthly subscription — websites, landing pages, apps and UI work without hiring. Shipping digital products since 2017.
Visit Web Sylla →Salesforce services
Wherever you are in your Salesforce journey.
Strategic consulting
Workshops, requirement challenges and a roadmap tied to your business objectives — before anything gets built.
Implementation
From a first CRM to highly bespoke builds and system integrations — configured, tested and handed over properly.
Health check
An audit of your org that diagnoses technical, process and adoption issues, or baselines it before a new project.
Quick Start packages
Fixed-scope, fixed-budget packages that get a new Salesforce instance live quickly and correctly.
Training & adoption
Admin and end-user training plus change management, so your team can run and extend the platform themselves.
Ongoing support
We stay on after go-live to maintain and build on your investment — and we take over orgs we didn't build, too.
Salesforce AI · Agentforce
AI agents that work on your data, inside your guardrails.
AI only pays off on clean data and a well-built org — the ground we've worked for 15 years. We take Agentforce from first use case to live agent, measured against your KPIs.
AI readiness assessment
We audit data quality, security model and processes, then rank AI use cases by business value and feasibility.
Data 360 foundation
We unify CRM and external data in Data 360 (formerly Data Cloud) so agents and predictions see the full customer.
Agentforce agents
We design, build and test agents for customer service, sales development and internal ops — with clear topics, actions and handoff to humans.
Einstein & Prompt Builder
Lead and opportunity scoring, case classification, generated replies and summaries — built into the Sales and Service flows your teams already use.
Trust & governance
Einstein Trust Layer setup, data masking, guardrails and testing so AI stays compliant with UAE data rules and GDPR.
Adoption & tuning
We train your teams, monitor agent performance and keep improving them on real conversation data after launch.
AI case study
[CLIENT NAME] — [what the agent does, e.g. resolves order-status requests on WhatsApp and web]
[Challenge in one sentence.] [What we built: Agentforce agent, Data 360 sources, integrations.] [Result: measurable outcome and timeframe.]
Read the full case study →- Agentforce agents in production
- [X]
- conversations resolved without a human
- [X]%
- Salesforce AI certifications in the team
- [X]
- typical pilot to production
- [X] wks
Book an AI readiness workshopHalf a day with your team · a ranked list of AI use cases you can act on
AI that goes beyond Salesforce — custom agents, internal automation, AI in your own products — is handled by our sister company AI Sylla.
Salesforce Clouds we deliver
Sales, service, marketing and portals — on one customer view.
Sales Cloud
Automated pipelines and accurate forecasts your managers can trust.
Service Cloud
Turn customer care from a cost centre into a loyalty engine.
Marketing Cloud
One-to-one journeys across email, mobile and social.
Account Engagement
B2B marketing automation (formerly Pardot) aligned with sales.
Experience Cloud
Customer and partner portals (formerly Community Cloud).
AppExchange partners we integrate:AircallDocuSignCongaServiceMaxNavatarCT MobileScribe
How we work
Agile delivery, coaching model, no handover cliff.
- Step 1
Discover
Business goals, current systems, and what success looks like.
- Step 2
Design
Solution architecture and a prioritised roadmap.
- Step 3
Build
Short sprints with demos, so you steer as it takes shape.
- Step 4
Adopt
Training and change management for admins and end users.
- Step 5
Support
Maintenance and continuous improvement after go-live.
Not sure where to start?
Start small. A health check tells you what's holding your current org back; an AI readiness workshop tells you which AI use cases are worth building first.
Industries
Built around how your sector sells and serves.
Communications
Telcos and media: subscriber journeys, campaigns and care on one platform.
inwi · Dauphin TelecomRetail & e-commerce
A 360° customer view, segmentation and personalised messaging that builds loyalty.
Daraz · Jumia FoodManufacturing & energy
Connect every player in the value chain and monitor production data in real time.
Kivu Green EnergyFinancial services
Digital-first banking, insurance and investment experiences across every channel.
Talk to our FS team →Client results
Measured outcomes, not just go-lives.
E-commerce · Sales Cloud
Daraz (Alibaba Group)
- [metric, e.g. faster seller onboarding]
- [X]%
- [second metric]
- [X]
[One sentence: challenge → what we delivered.]
Read the case study →Telecom · Service Cloud
inwi
- [metric]
- [X]%
- [second metric]
- [X]
[One sentence: challenge → what we delivered.]
Read the case study →Energy · Field operations
Kivu Green Energy
- [metric]
- [X]%
- [second metric]
- [X]
[One sentence: challenge → what we delivered.]
Read the case study →What clients say
“Very reactive and professional team, giving good advice for even better results. I can only recommend them!”
Director, Halder
“Expert knowledge in Sales Cloud and Salesforce. I really recommend Cloud Sylla.”
Founder, Conduite sans auto-école
“Thanks a lot for the constant support.”
Marketplace Lead, Daraz (Alibaba Group)
How much does a Salesforce project cost?
Our Quick Start packages are fixed-scope and fixed-budget. Larger implementations are quoted after a short discovery, so the price matches your real requirements. [Add a typical starting price if you want to show one.]
How long until we're live?
A Quick Start package typically goes live in [X] weeks; a multi-cloud implementation in [X]–[X] months. We work in short sprints, so you see working software from the first weeks.
Can you take over an org another partner built?
Yes. We usually start with a health check to understand the current setup, fix what's urgent, then support and extend it.
Is our data ready for Agentforce?
Most orgs need some cleanup first. Our AI readiness assessment checks data quality, security and processes, and ranks the use cases that will work on your data today.
Do you work with SMEs or only large companies?
Both. Our clients range from founder-led businesses to Alibaba-group marketplaces and national telecom operators.
Which regions and languages do you cover?
We deliver from Dubai and Paris across 20+ countries in the Middle East, Europe and Africa, in English, French and Arabic.
Let's talk about your Salesforce.
Tell us where you are today. A senior consultant replies within one business day.